Shipping policy

At 8nxt, we aim to deliver your customized gifts in perfect condition and on time. This Shipping Policy outlines the timelines, charges, and delivery process applicable to all orders placed on our website.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • For customized products, additional processing time may be required depending on the complexity of the design and product type.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

2. Shipping Time & Delivery

  • Standard delivery time is 3 to 10 business days from the date of dispatch.

  • Delivery time varies based on your location and the courier service availability.

  • You will receive an SMS/email notification with a tracking number once your order has been shipped.

3. Shipping Charges

  • Standard shipping charges may apply based on order value and location.
    Example:

    • Orders above ₹999 – Free Shipping

    • Orders below ₹999 – ₹49 to ₹99 shipping charge (depending on location)

  • Any additional delivery charges (e.g., remote area surcharge) will be displayed at checkout.

4. Delivery Areas

  • We ship across India to most PIN codes via trusted courier partners.

  • If delivery is not available to your PIN code, our support team will contact you to arrange an alternative or issue a refund.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • You can use the tracking link to follow your package’s journey until delivery.

6. Delays and Exceptions

  • While we strive for timely delivery, delays may occur due to:

    • High order volumes during festivals or sales

    • Courier delays or strikes

    • Natural disasters or lockdowns

  • 8nxt is not liable for delays beyond our control but we will assist you in tracking and resolving any issues.

7. Undelivered or Lost Packages

  • If the package is returned due to incorrect address, failed delivery attempts, or customer unavailability, re-delivery charges may apply.

  • If your order is lost in transit, we will either resend the product or initiate a refund after investigation with the courier partner.

8. Damaged or Tampered Delivery

  • If you receive a package that appears tampered or damaged, please refuse to accept the delivery and contact us immediately at support@8nxt.in with photos and details.

9. Contact Us

For any shipping-related queries, reach out to us at:
📧 Email: support@8nxt.in